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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

99%
94%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I want to praise & thank Dr. Sean McCallum and his staff for being so kind, thoughtful & caring before & after my surgery. Dr. McCallum is one of the best & kindest Dr's whom takes time & patience & explains everything so it is easy to understand."

"EXCELLENT! Best staff in any surgical facility I have been in. From the time they call your name until they let you leave, it makes you feel as if you are the only one that matters. Warm, loving as if you are their only concern. To me, & I tell everyone that ask, it is the BEST in the upstate of SC."

"Everyone at the Blue Ridge Center were fantastic. I could not ask for no better service. They staff was the best - friendly, kind, and most of all caring. Thank you! "



"Every aspect of my visit was very good. Everyone was friendly, helpful, and took the time to answer my questions."

"My experience at Blue Ridge was very professional and everyone was kind as well as informative."

"The whole experience was very good and the result of the surgery excellent."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.